Burnout is a significant issue in the healthcare sector. However, no previous studies have investigated the experiences of burnout among administrative health systems’ personnel who do not provide direct medical care to patients. Therefore, this study aims to evaluate the burnout experiences of administrative personnel in health systems.
The study uses a mixed-methods approach that includes an 18-question burnout scale and 23 semi-structured interviews. The survey results were analyzed using mean responses and correlation analysis. The interview transcripts were coded using ATLAS.ti 22.
The findings of the study indicate that while the quantitative results show low burnout scores, all administrative personnel reported experiencing burnout or stress, especially during the COVID-19 pandemic. The key drivers of burnout were the pandemic, workload, and volatility. The study suggests that recognizing employees, promoting a strong work/life balance, and encouraging self-care practices may help alleviate burnout.
The study’s implications are that, like nurses and physicians, administrative health systems’ personnel are also vulnerable to burnout. Therefore, health systems’ leaders should develop strategies to mitigate and prevent burnout among administrative personnel. Leaders should recognize not only clinicians but also administrative employees for their work to alleviate burnout. Additionally, leaders should promote work/life balance, especially among remote workers, and reduce workload to mitigate burnout.
This research is unique because it focuses on the experiences of burnout among health systems’ employees who do not provide direct medical care to patients. Previous studies have mainly focused on nurses and physicians. However, this study shows that non-patient-facing health systems’ employees can also suffer from burnout.
Author(s) Details:
Teray Johnson,
Data Sciences, Harrisburg University of Science and Technology, Harrisburg, PA, USA.
Mark Newman,
Data Sciences, Harrisburg University of Science and Technology, Harrisburg, PA, USA.
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